Warranty & Service Policy

At WatchMatic, we offer a 2-year warranty on all watch winders to ensure your satisfaction and peace of mind. The specific warranty terms for each product are clearly listed on its product page.

What Our Warranty Covers:

• Manufacturing defects in materials or workmanship
• Watch winder motor and movement issues
• Electronic or internal component failures not caused by misuse

What Is Not Covered:

• Scratches, discoloration, or normal wear and tear to the exterior finish
• Damage to glass/acrylic panels
• Damage to hinges, crown knobs, or decorative components caused by mishandling
• Damage from drops, impact, misuse, incorrect power supply, or unauthorized repairs
• Noise level variation due to aging of the motor (considered normal wear over time)

Warranty Conditions:

• Warranty coverage is valid only through WatchMatic and applies exclusively to products purchased on MyWatchMatic.com.
• All warranty inspections and repairs must be performed by WatchMatic. The warranty will be voided if the product is opened, modified, or serviced by any third party.
• During the warranty period, WatchMatic will repair or replace the item at our discretion, covering all parts and labor for issues covered under warranty.
• WatchMatic is not responsible for any incidental or consequential damages, including loss of use or damage to personal property. Some states do not allow such limitations, so these exclusions may not apply to all customers.

Warranty Return Instructions:

To request a return, please contact us at info@mywatchmatic.com with the following information:

• Order number or customer information
• Photos or videos showing the issue
• Description of the problem

Please do not send any items back before receiving our confirmation, as we cannot process unauthorized returns.

Watch Matic LLC – Warranty & Service Department
30 N Gould St, Sheridan, WY 82801, USA
(This is a processing office and does not accept walk-in customers.)

All items must be shipped using a traceable and insured service (FedEx, UPS, USPS, etc.), with shipping costs prepaid by the customer. We will not accept COD or collect shipments.

Customers are responsible for the item until it reaches us.