Guarantee and Warranty Service

At WatchMatic, we are committed to offering only 100% authentic products. While we are not always an authorized distributor of the items listed on our website, we stand by the authenticity and quality of every watch we sell.

We offer a 2-year warranty on all watches and watch winders to ensure your satisfaction and peace of mind. Please note that accessories such as eyewear, jewelry, and fashion items are not covered under warranty. The specific warranty terms for each product are clearly listed on its product page.

What Our Warranty Covers:

  • Manufacturing defects
  • Watch movement issues

What Is Not Covered:

  • Battery replacement
  • Scratches, discoloration, or other changes to the finish
  • Damage to glass/crystal
  • Damage to the crown or stem
  • Damage to the case, strap, or bracelet
  • Damage from excessive wear, impact, or misuse
  • Water damage beyond the manufacturer’s specified water resistance rating

Warranty Conditions:

  • Warranty coverage is only valid through WatchMatic and applies exclusively to products purchased on MyWatchMatic.com.
  • All warranty repairs must be carried out by WatchMatic. The warranty will be voided if the product is opened or serviced by any third party.
  • During the warranty period, WatchMatic will repair or replace the item at our discretion, covering all parts and labor.
  • WatchMatic is not responsible for any incidental or consequential damages, including loss of use, arising from a defect. Certain states may not allow this limitation, so it may not apply to all customers.

Warranty Return Instructions:

To request a return, please contact us at info@mywatchmatic.com with the following information:

  • Order number or customer information
  • Photos or videos showing the issue
  • Description of the problem

Returns will need to be sent to the address we provide once your request is approved.

Please do not send any items back before receiving our confirmation, as we cannot process unauthorized returns.

All items must be shipped using a traceable and insured service (FedEx, UPS, USPS, etc.), with shipping costs prepaid by the customer. We will not accept COD or collect shipments.

Customers are responsible for the item until it reaches us.

FREE WORLDWIDE SHIPPING

Enjoy free shipping on all orders, no minimum required — with fast delivery across the U.S.

AUTHENTICITY GUARANTEED

Every item is 100% authentic, sourced from trusted partners. No replicas, ever.

WARRANTY GUARANTEE

All watches & winders include a 2-year warranty — quality you can rely on

US-BASED BRAND

Trusted by 100,000+ luxury watch enthusiasts in the US, AU, and EU.