Shipping policy
WatchMatic offers worldwide delivery for luxury watch winders, watch safes, watch boxes, and secure storage products. We are committed to providing reliable shipping, transparent delivery information, and appropriate handling for every order.
Shipping methods, production schedules, and estimated delivery times vary depending on product availability, dimensions, customization requirements, destination, and local logistics conditions.
We offer free worldwide standard shipping on eligible orders, with no minimum purchase requirement.
Shipping Methods & Estimated Delivery Times
The following shipping options and typical transit times apply after an order has been dispatched.
| Shipping Method | Shipping Cost | Estimated Transit Time |
|---|---|---|
|
Standard Shipping Watch winders, watch boxes, and eligible smaller products |
Free | 15–25 business days |
|
Premium Express Shipping Eligible products and destinations only |
US$39.90 | 5–15 business days |
|
Large Safe / Freight Delivery Large watch safes, cabinets, and oversized products |
Free | 30–40 business days |
Important: Transit times are estimates measured from dispatch, not from the date the order is placed. Production and order preparation times are additional. The applicable shipping option and any charges will be confirmed before order completion.
Delivery to certain remote locations, islands, or destinations requiring additional freight connections may take longer. For certain international routes, including selected Middle Eastern destinations, freight transit may take approximately 50–60 business days or longer depending on the confirmed logistics arrangement.
Premium Express Shipping is not automatically available for large safes, oversized products, or all destinations. Where a different delivery schedule applies, WatchMatic will communicate the applicable estimate.
Order Processing & Preparation
For products available in stock, order preparation normally takes 1–2 business days after payment confirmation. Dispatch generally takes place within 1–5 business days, depending on final order verification, packing, and carrier availability.
For bespoke, customized, and made-to-order products, production or pre-shipment preparation may take approximately 15–40 business days, depending on the product specifications, materials, and manufacturing requirements.
For more complex custom watch safes or special projects, a longer production schedule may apply. Any individually agreed production or delivery schedule will be communicated as part of the order confirmation or subsequent written agreement.
Production time and shipping transit time are separate. An estimated delivery period for a customized product may include:
- Order confirmation and specification approval
- Material sourcing and production
- Quality inspection and protective packaging
- Shipment dispatch and international transportation
- Customs clearance and final delivery arrangements
Business days generally exclude weekends and relevant public holidays. Production and transportation schedules may be affected by holidays in the manufacturing country, transit locations, and destination country.
Free Worldwide Standard Shipping
WatchMatic provides complimentary standard shipping to supported worldwide destinations without a minimum order value.
Free standard shipping covers the transportation and ordinary delivery services included in the applicable shipping method.
For large safes, standard freight delivery generally covers delivery to an accessible ground-floor or designated unloading location, subject to local carrier capabilities and the confirmed delivery arrangement.
Unless expressly included in the order confirmation, complimentary standard shipping does not include:
- Upper-floor transportation or stair carrying
- Specialized indoor placement or repositioning
- Unpacking, assembly, installation, or anchoring
- Crane, hoist, or specialized lifting equipment
- Additional personnel or non-standard site handling
- Storage or redelivery charges caused by customer-related access or scheduling issues
Any optional service charges must be disclosed and agreed before they are incurred. Mandatory consumer rights remain unaffected.
Large Watch Safes & Freight Delivery
Large watch safes, vault cabinets, and selected oversized products are transported through specialized freight and logistics providers. Depending on the destination, shipments may travel by sea, road, or a combination of transportation methods.
Large products may be shipped in protective wooden crates or reinforced packaging to reduce the risk of damage during handling and transit.
Standard Ground-Floor Delivery
Unless otherwise confirmed in writing, standard freight delivery is intended for ground-floor or accessible delivery-point handover. It does not automatically include transporting the product inside a property, carrying it upstairs, or moving it to a specific room.
The precise unloading and handover arrangement depends on the carrier, local delivery capabilities, product weight, property access, and the delivery service confirmed for the order.
White-Glove Delivery & Special Handling
WatchMatic can assist customers with arranging professional white-glove delivery for eligible large safes and oversized products.
Depending on the destination and local provider capabilities, white-glove services may include:
- Scheduled delivery appointments
- Professional unloading and unpacking
- Indoor placement in an agreed location
- Ground-floor or upper-floor transportation
- Elevator or stair access handling
- Removal of packaging materials
- Basic positioning or anchoring where available and agreed
White-glove services are subject to quotation, service-area availability, site accessibility, weight restrictions, and individual provider requirements.
White-glove delivery is not included in free standard shipping unless specifically confirmed in writing.
Customers requiring indoor placement, upper-floor delivery, stair transportation, or specialized installation should contact WatchMatic before the shipment reaches its final delivery location.
Any additional service fee and included scope of work will be confirmed before the service is arranged.
International Shipping, Customs Duties & Import Taxes
WatchMatic provides tax-inclusive international shipping arrangements for eligible orders and destinations.
Unless otherwise stated before purchase or in the confirmed order terms, Watch Matic LLC covers applicable customs duties, import taxes, and standard import clearance charges associated with delivery under the agreed tax-inclusive shipping arrangement.
For orders shipped under a confirmed Delivered Duty Paid (DDP) arrangement, customers are not normally required to pay additional standard import duties or import taxes upon receiving their shipment.
Customers remain responsible for providing accurate recipient information and any documentation reasonably required for customs clearance. Certain destinations may require a local tax number, identification details, import registration, or recipient authorization.
If customs authorities or shipping providers request additional information, WatchMatic will coordinate with the logistics provider and customer as reasonably necessary to assist with clearance.
Charges caused by inaccurate customer-provided information, customer-requested changes, or exceptional services outside the agreed delivery scope may be handled separately where legally permitted and disclosed.
If an unexpected customs duty or import tax is requested for an order confirmed as tax-inclusive, please contact WatchMatic before making payment so our team can investigate the charge with the shipping provider.
Shipment Confirmation & Tracking
After an order has been dispatched and handed over to the logistics provider, WatchMatic will issue a shipping confirmation.
Tracking information typically becomes available within approximately 4–6 business days after dispatch, depending on the shipping method and carrier.
For international freight shipments, tracking updates may be less frequent during ocean transportation, port handling, customs clearance, or transfer between logistics providers.
Some large freight shipments may also receive updated local delivery information after reaching the destination country or final-mile carrier.
Orders containing multiple products may be shipped separately. Each shipment may have its own tracking reference and delivery schedule.
You can follow your shipment through our Order Tracking Page.
If tracking information is unavailable after the expected activation period, please contact info@mywatchmatic.com for assistance.
Delivery Scheduling & Receiving Your Order
For large safes and freight shipments, the local delivery provider may contact the customer to coordinate a suitable delivery date or time window.
Customers should ensure that the recipient or an authorized receiving party is available at the agreed delivery time and that any necessary property access arrangements have been made.
If a customer requests a delivery date change, temporary storage, or rescheduling after a delivery appointment has been confirmed, additional handling, storage, or redelivery charges may apply, subject to prior disclosure and applicable law.
Customers are encouraged to inspect the shipment at delivery and record any visible packaging or product damage on the delivery documentation whenever reasonably possible.
Delivery to a Third Party
Where a customer independently designates a warehouse, freight forwarder, installer, moving company, or another authorized receiving party, that party should inspect the shipment upon receipt and promptly communicate any visible issues.
Delivery to a logistics warehouse or white-glove provider appointed by WatchMatic as part of its own delivery service does not, by itself, mean that final delivery to the customer has been completed.
Responsibility for the shipment and the transfer of risk will be determined by the agreed delivery arrangements and applicable law.
Delivery Estimates & Delays
WatchMatic makes reasonable efforts to meet the estimated production, shipping, and delivery schedules communicated to customers.
Actual delivery times may be affected by circumstances including:
- Customs inspections or documentation requirements
- Port congestion and vessel schedule changes
- International freight or carrier capacity limitations
- Severe weather or natural disasters
- Public holidays and peak shipping seasons
- Remote or restricted-access destinations
- Local delivery scheduling and handling requirements
- Other logistical circumstances outside WatchMatic's reasonable control
If an order experiences a material shipping delay, WatchMatic will work with the logistics provider to obtain updated information and communicate relevant delivery developments to the customer.
Estimated transit times are not guaranteed delivery dates unless a specific delivery date or period has been expressly agreed as binding.
Where a binding delivery timeframe applies, or applicable consumer law provides remedies for delayed or failed delivery, WatchMatic will honor the customer's mandatory rights, including any applicable rights to request delivery within an additional reasonable period, cancel the order, or receive a refund.
Customers with essential delivery deadlines should contact WatchMatic before placing an order so that the availability of an appropriate delivery arrangement can be assessed.
Lost or Damaged Shipments
WatchMatic arranges insured transportation for shipments under its standard logistics arrangements.
If an order is confirmed lost during transportation for which WatchMatic is responsible, Watch Matic LLC will arrange an appropriate replacement or refund, in accordance with applicable law and the circumstances of the order.
For products arriving with visible transit damage, incorrect items, or obvious defects, please notify WatchMatic preferably within 48 hours of delivery.
Please email info@mywatchmatic.com with:
- Your order number
- Photographs of the outer packaging or shipping crate
- Photographs or video of the visible damage or affected product
- Any available delivery receipt or carrier damage report
Please retain the original packaging, protective materials, and affected product until WatchMatic advises whether they are needed for inspection, replacement arrangements, or a transportation claim.
For concealed or internal issues that could not reasonably be identified during initial inspection, please contact us as soon as reasonably possible after discovery, preferably within 7 days of discovering the issue.
The 48-hour reporting recommendation is intended to support prompt carrier claims and does not remove any mandatory warranty, conformity, or consumer rights.
For confirmed shipping damage, defects, or incorrect fulfillment for which WatchMatic is responsible, we will provide an appropriate resolution under our Returns & Refunds Policy and applicable law.
Incorrect or Incomplete Delivery Information
Customers are responsible for providing accurate and complete shipping information, including the recipient's name, address, contact number, and any applicable delivery instructions.
If an order cannot be delivered because of an incorrect address, missing recipient information, unavailable access, or failure to complete required customer documentation, WatchMatic will work with the logistics provider to identify available options.
Where permitted by applicable law, reasonable additional costs directly resulting from customer-provided errors or customer-requested delivery changes may be charged following appropriate disclosure.
Please contact WatchMatic as soon as possible if shipping information requires correction. Address changes may not be possible after dispatch or customs processing has begun.
Shipping Policy & Consumer Rights
This policy provides general shipping and delivery information for orders placed through WatchMatic.
Where an individually agreed shipping arrangement, confirmed quotation, or order-specific delivery schedule applies, the agreed terms will govern to the extent permitted by applicable law.
Nothing in this policy excludes or restricts any mandatory consumer rights concerning delivery deadlines, loss or damage during transportation, non-delivery, refunds, or other legally available remedies.
Contact Us
For questions about shipping methods, international deliveries, customs clearance, large-safe handling, white-glove services, or an existing shipment, please contact:
WatchMatic Customer Support
Operated by Watch Matic LLC
Email: info@mywatchmatic.com
Website: mywatchmatic.com
