Have a question ? We are here to help.
Frequently Asked Questions
Check out the most common questions our customers asked. Still have questions ? Contact our customer support.
Do you ship overseas?
Yes, we ship worldwide without any restrictions. Plus, we offer free shipping on all orders. Enjoy shopping with us from anywhere in the world!
From what location do you ship?
Our company is proudly based in Wyoming, USA, where we handle innovation, operations, and product development. All global fulfillment is carried out by our trusted logistics partners. Orders are shipped from our central warehouses in Guangzhou, China or Hong Kong, depending on destination and product availability.
When will my order arrive?
We typically process and dispatch orders within 2–4 business days. We offer free worldwide shipping, with an estimated delivery time of 10–20 business days. Need it faster? We also provide express shipping options at checkout.
For detailed delivery times by region, please visit our Shipping Page.
What if I change my mind?
Yes, we accept returns for defective or incorrect items. Please refer to our Returns Policy for full details and instructions.
Does my product come with a warranty?
Absolutely. We offer a 1 to 5-year warranty on all WatchMatic products to ensure your satisfaction and peace of mind.
If you experience any issues, simply reach out to us at info@mywatchmatic.com. Our support team will promptly assess the situation and, if the claim falls under warranty guidelines, we’ll provide a replacement or a brand-new item at no additional cost.
Note: Replacement claims are subject to WatchMatic’s official warranty policies and eligibility criteria.
Can I track my order?
Absolutely. Once your order is shipped, you'll receive a tracking number via email so you can monitor its journey in real time. Or you can track your order at Order Tracking Page.
Why isn’t tracking information updating?
After you receive your shipment confirmation email, it usually takes 5–7 business days for the tracking number to become active in the system. If you're still experiencing issues, don’t hesitate to contact us at info@mywatchmatic.com — we’re here to help.
My package hasn’t arrived. What should I do?
If your order hasn’t arrived within the estimated delivery window mentioned in our Shipping Policy, please contact us at info@mywatchmatic.com for immediate assistance.
Please also note that during peak periods such as Black Friday, Christmas, or major promotions, deliveries might take slightly longer than usual.
Why did my order arrive in two shipments?
If you ordered multiple items, they may be shipped separately due to availability from different warehouses. You will receive multiple shipment confirmation emails if that happens. This is completely normal and ensures you get your products as soon as possible.
Will there be duties or taxes on my package?
We always try to ensure your order arrives without extra charges. However, import duties, taxes, or customs fees may apply depending on your country’s regulations. These costs are not included in the product or shipping prices and are the buyer’s responsibility.
WatchMatic does not collect or charge these fees — they are determined and collected by your local customs authorities.
Any question?
You can contact us through our Contact Page! We will be happy to assist you.
