Every item we sell is guaranteed to be 100% authentic and brand new.

We guarantee every watch we sell for at least 2 years, longer if the manufacturer's guarantee exceeds 2 years. The details of our guarantee policy can be found here.

Yes — we offer fast shipping across the U.S. and free worldwide shipping on all orders. Wherever you are, your order is on the way.

We’re based in Wyoming, USA. Most items — like watches, sunglasses, and fashion accessories — ship from our U.S. warehouse. Watch accessories like boxes, winders, and cases are shipped from our logistics centers in China to ensure availability and great value.

We typically process and dispatch orders within 2–4 business days.

U.S. orders are delivered in 3–4 business days, while international shipping takes approximately 6–12 business days.

Need it faster? We also provide express shipping options at checkout..

For detailed delivery times by region, please visit our Shipping Page.

Yes, we accept returns for defective or incorrect items. Please refer to our Returns Policy for full details and instructions.

Absolutely. We offer a 2-year warranty on all watches and watch winders to ensure your satisfaction and peace of mind.

Please note that accessories such as eyewear, jewelry, and fashion items are not covered under warranty.

If you experience any issues, simply reach out to us at info@mywatchmatic.com. Our support team will promptly assess the situation and, if the claim falls under warranty guidelines, we’ll provide a repair service, replacement or a brand-new item at no additional cost.

Note: Replacement claims are subject to WatchMatic’s official warranty policies and eligibility criteria.

Absolutely. Once your order is shipped, you'll receive a tracking number via email so you can monitor its journey in real time. Or you can track your order at Order Tracking Page.

After you receive your shipment confirmation email, it usually takes few days for the tracking number to become active in the system. If you're still experiencing issues, don’t hesitate to contact us at info@mywatchmatic.com — we’re here to help.

If your order hasn’t arrived within the estimated delivery window mentioned in our Shipping Policy, please contact us at info@mywatchmatic.com for immediate assistance.

Please also note that during peak periods such as Black Friday, Christmas, or major promotions, deliveries might take slightly longer than usual.

If you ordered multiple items, they may be shipped separately due to availability from different warehouses. You will receive multiple shipment confirmation emails if that happens. This is completely normal and ensures you get your products as soon as possible.

We always try to ensure your order arrives without extra charges. However, import duties, taxes, or customs fees may apply depending on your country’s regulations. These costs are not included in the product or shipping prices and are the buyer’s responsibility.

WatchMatic does not collect or charge these fees — they are determined and collected by your local customs authorities.

You can contact us through our Contact Page! We will be happy to assist you.